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FAQ

WHAT DO YOU DO?

We love doing full custom builds, museum-quality restorations, and repairs, both large and small. We are more than happy to offer the odd repair job or winterization, do the hard stuff and get it ready for you to finish, or completely design and build/rebuild your dream trailer! For a complete list of what services we offer, check out our services page!

WHERE SHOULD I LOOK FOR AN AIRSTREAM MYSELF?

We recommend starting online with places like Facebook Marketplace, Airstream Hunter, and Airstream classifieds. We recommend staying away from Craigslist. A good rule of thumb: if the deal seems too good to be true, it probably is. If possible, look at the trailer in person before purchasing. 

CAN YOU FIND/SOURCE AN AIRSTREAM OR VINTAGE TRAILER FOR ME?

We offer this service for custom-build clients. This process will add an additional expense to the overall build.

WHAT IS A QUEUE/RETAINER FEE, AND CAN I GET IT BACK?

This is a payment that holds your spot on our calendar as a tentative start date and goes towards the project balance. The fee amount will vary depending on the project scope. Sorry, the fee is nonrefundable. 

CAN YOU HELP ME WITH THE INTERIOR DESIGN?

Yes! We offer in-house design services to ensure you get exactly what you want, from authentic vintage finishes to sleek and modern layouts. We also provide drafting services and 3D renderings to help you envision your dream. Learn more about our design services here.

HOW DO YOU COMMUNICATE WITH ME AS A CLIENT?

Our office staff will be working with you to ensure you are aware of all progress and developments along the way! We stay connected with our clients digitally with photos or videos, as well as phone and email updates. Some clients also follow the progress of their projects on social media.

WHAT AREA OF THE COUNTRY DO YOUR CLIENTS TYPICALLY COME FROM?

Only about a quarter of our clients are from Kentucky. The rest of our clients are from all over the United States and a few from out of the country! Most of our clients drop off their projects, but you can also have them delivered to us!

WHEN WOULD YOU BE ABLE TO START ON MY PROJECT?

Custom builds, restorations, and partial builds are usually scheduled a year in advance. Repairs are generally scheduled within a month or two and upfits are typically scheduled within three or four months.  It really just depends on the scope of the project. So don't wait, book now!

HOW MUCH ARE USED AIRSTREAM TRAILERS?

These prices can change yearly and seasonally, and when on the hunt, you will need to check daily. If you find a trailer in working condition, make sure the seller spends the time going through the systems and testing everything! Please remember, the smaller the Airstream the more your initial cost is going to be. Here is a great resource to use for your search written by the Airstream Hunter.

HOW DO I RESERVE A SPOT TO GET MY PROJECT STARTED?

First, contact us!

Once we have the specifics on your project, we will send an itemized estimate, queue/retainer fee invoice form, and a projected start date. This fee, combined with a signed contract and estimate, will secure your place on our calendar. You can learn more about our process from our process page!

WILL VINTAGE BASE CAMP PROVIDE A WARRANTY OF THE WORK DONE ON MY TRAILER?

Yes we certainly do! The length of the warranty is determined by the scope of the project. Warranty periods range from 6 months to 1 year. For the higher end builds, like custom builds, in addition to the warranty, we provide technical support for 6 months following the pick up of the trailer.

WHEN CAN I START BOOKING TRIPS WITH MY NEWLY RENOVATED TRAILER?

We strongly suggest that you do not make any travel/camping plans with your trailer until your work is completed and we are handing you your keys back. We've learned the hard way that vintage trailers come with vintage problems, and don't want to see our clients disappointed with plans falling through because of unforeseeable delays.

HOW DO YOU ACCEPT PAYMENTS?

We no longer take paper checks; we take electronic ACH payments and online debit and credit card payments through a secure page. The deposit payment is a percentage of the entire project and we create a schedule for you for the remainder of the balance. If we receive a paper check, we do have to charge a $250 processing fee.

HOW LONG WILL THE PROCESS TAKE?

Small jobs can take 2-3 hours to 4 weeks, depending on what is getting addressed, product availability/delivery, and degree of difficulty! We love small jobs!

Projects that include gutting and updating the mechanicals usually take 6-12 months. A lot depends on the size of the trailer, the shape of the frame/subfloor, and the scope of the work required. 

A full restoration can be approached in several ways:

 

  • Vintage Base Camp completes the project start to finish. This may take 12 months or more.

 

  • We do shell-off restoration, insulation, skin interior, and new subfloor along with electrical and plumbing. You finish the rest. This may take 6-12 months.

 

  • We can approach the project in phases, over the course of a few years.


No matter the size of that job, please keep in mind that in the world of vintage trailer work there are always surprises, despite our best attempts at preplanning. Therefore, our shop schedule shifts, and it shifts often. We strongly suggest that you do not make any travel/camping plans with your trailer until your work is completed and we are handing you your keys back. We've learned the hard way, and don't want to see our clients disappointed with plans falling through because of unforeseeable delays. We thank you for your understanding!

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OUR PROJECTS

We're proud of the variety of work we've done over the years. From commercial builds for prominent brands to historical restorations, we take on projects of all kinds at any scale!

7016 Hughes Ave.

Crestwood, KY 40014

9:00 AM - 4:00 PM

Monday - Friday

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GET
IN TOUCH

Take a moment to tell us about yourself and your dream project! Once this form is received, we will review it and get back to you.

Thanks for submitting!

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JOIN
OUR TEAM

We are always looking for motivated individuals to join our team of artisans in the workshop. Every day comes with new challenges, so we are always looking for candidates with diverse experience and skills to bring to our team.

Click below to apply!

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